Terms of Service

Service Agreement Overview

These Terms of Service are formulated by ceravebeststore.com to standardize the platform’s service provision and user’s use behavior, clarify the rights, obligations and responsibility boundaries between the platform and users, and apply to all shopping and service behaviors of users on the ceravebeststore.com e-commerce platform. All users who use the platform’s services shall fully recognize and abide by these terms.

Platform Service Content

ceravebeststore.com provides one-stop online shopping services for global users, covering full-category CeraVe skincare and haircare product sales, including cleansers, moisturizers, barrier repair products and other core commodities. The platform supports online order payment, automatic order processing, global logistics distribution, free shipping, 60-day free return, 5-10 working days refund and full-process customer service consulting services, building a complete closed-loop e-commerce service system.

Service Guarantee Standards

The platform always adheres to standardized service output, and all services are implemented in accordance with unified specifications. In terms of order processing, all orders are shipped within 1-3 working days; in terms of logistics distribution, global unified 6-12 working days delivery and expedited delivery services are provided; in terms of after-sales service, full-site free shipping, free return and standardized refund processing are implemented. We strictly control every service link to ensure users’ shopping rights and interests are fully protected.

User Service Specifications

When users enjoy the platform’s services, they shall abide by the principle of honest transaction, truthfully fill in order and delivery information, and use the platform’s after-sales and preferential services in a standardized manner. Users shall not maliciously occupy platform resources, repeatedly apply for invalid returns and refunds, or use platform services to carry out any illegal or improper behaviors. For improper user behaviors, the platform has the right to terminate the service and pursue corresponding responsibilities.

Service Adjustment and Explanation

ceravebeststore.com reserves the right to adjust and optimize service contents, service processes and preferential policies according to market changes and platform operation needs. All service adjustments will be displayed on the platform page in a timely manner, and the adjusted service rules shall prevail. In case of any unexplained matters in the service process, the platform has the final interpretation right within the legal scope.

 

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